Returns & Exchanges Policy
At Our Furniture Warehouse, we want you to love your new home setup; if your selection isn't quite right, we offer a straightforward return process within 14 days of delivery. Please ensure all items remain in their original packaging and unassembled condition to qualify for a refund or exchange.
Initiate Your Request
Contact our customer care team via email or our online portal with your order number and photos of the item to begin the return authorization process.
Prepare for Pickup
Carefully repackage your furniture in its original boxes; our logistics team will coordinate a convenient time to collect the items from your residence.
Quality Inspection
Once the furniture arrives back at our warehouse, our specialists will inspect the pieces to ensure they are in original, resaleable condition.
Receive Your Refund
After a successful inspection, we will process your refund back to your original payment method, minus any applicable restocking or shipping fees, within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing