Frequently Asked Questions

Everything you need to know about shopping with Our Furniture Warehouse.

What are your delivery options and timeframes?

We offer nationwide shipping. In-stock items usually ship within 3-5 business days, while custom or made-to-order furniture may take 4-8 weeks depending on the manufacturer.

Do you offer professional assembly services?

Yes, we offer 'White Glove' delivery in select areas which includes room-of-choice placement, professional assembly, and removal of all packaging materials.

What is your return policy for furniture?

We offer a 30-day return policy on most items. Products must be in original condition. Please note that custom-made pieces and mattresses are generally final sale due to hygiene and manufacturing standards.

Do you provide a warranty on your products?

All our furniture comes with a standard 12-month manufacturer's warranty against structural defects. Extended protection plans are also available for purchase to cover accidental stains or damage.

What payment methods do you accept?

We accept all major credit cards, PayPal, and offer flexible financing options through partners like Affirm and Afterpay to help you manage larger purchases.

Can I request fabric swatches before I buy?

Absolutely. We understand color and texture are important. You can request up to five free fabric swatches through our website to help you make the perfect choice for your home.